Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

For the highest level of security and convenience, Greenleaf uses Shopify for our payment processing.

For more insight, you may want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, Discover, Diner's and American Express.

Other accepted methods of payment include Apple Pay, Google Pay, Amazon Pay, Shop and more.

Typically we use UPS, Fedex & USPS to ship from our warehouses. Additionally, USPS may be used, for 'last-mile' delivery, depending on your selected delivery location.

Indeed!
However, it does depend on the speed with which you want your new purchase (And we certainly we understand wanting it quickly!)

Standard Insured Shipping is FREE and will arrive within 3-5 days after processing.
Expedited Insured Shipping is $9.99 and will arrive 2 days after processing.

Sorry, not yet.

Greenleaf products ship from multiple warehouses in the USA. To ensure we deliver your order quickly the warehouse that your products originate from will vary depending on your state or city. If you want them on your bed even faster, there are express shipping options available at checkout.

Your refund will be processed to your account as soon as the products are received and processed back at our warehouse. Depending on workload the processing time may take up to a week.

If you feel that the time taken to process your return is unduly long, please feel free to reach out to us.

At Greenleaf, we are committed to providing you with the softest, most comfortable sleep products.

We truly value your satisfaction, and if for any reason you don't find our sheets to be everything we promise, don't worry! Just reach out to us within 60 days of receiving your products to request a return.  Please see our Return Policy for details.

We stand behind (and lay on top of) the quality of our products. If you come across any defects in materials or craftsmanship while using our sheets, please let us know, and we'll promptly provide a replacement. Our primary goal is to ensure you achieve the best possible rest and comfort while you sleep.

Please note that this guarantee is valid for the original purchasers or the first gift recipient. If replacements or exchanges are needed, they will be subject to availability. In the rare case that an exact product replacement is not available, rest assured that we'll do our best to offer you a comparable product, store credit or a full refund, which will not exceed the price you paid for your purchase.

Your satisfaction and comfort are our top priorities, and we want you to experience the joy of sleeping on the best sheets possible. If you ever need assistance or have any questions, don't hesitate to contact us. We're here to help and ensure you have a wonderful sleep experience with Greenleaf linens. 

Sweet Dreams!

In keeping with our guiding principle of sustainability, your returned products are donated to GOOD360.org who ensures that your products do not end up in landfills but instead are given a second life with those in need.

No problem!

Orders can be cancelled, free of charge, any time up to fulfilment from our warehouses.

If the order has been dispatched from our warehouse, then it will not be possible to cancel and a free return or exchange will need to be initiated instead.

Yes.

We ask that our products are returned in their original packaging, so our staff can inspect them and determine if they are suitable for donation.

We only restock products that are in original packaging and have not been unfolded.

We give the same 60 day satisfaction guarantee for Amazon customers, as we do for our own.

However, the return process is slightly different.

On Amazon.com;

1. Go to the Accounts & Lists drop down menu in the top right hand corner of your screen.

2. Click on 'Your Orders' and find the order from Greenleaf.

3. There will be a button on the order for 'Returns & Exchanges'

4. Click on that button and follow the Amazon instructions.

If you require any further assistance with an Amazon return, please contact Amazon customer support.

Of course!

If you have made a mistake in your purchase, no worries. We can exchange your purchase for another color or size. 

Our products (sheets sets, pillowcase sets and duvet covers) come packaged in a sustainable cloth bag, made of the same material as the product inside. The size is listed on the tag on the right side of the bag.

Our Elysium sleep masks are a single size and the color is listed on the outside of the box,

Please check you are happy with the color, size and feel of the product before unpacking.

If you would like to exchange for a different color, please do not unpack the bedding. 

Exchanges can only be made for products that are in their original packaging, with all tags and cardboard sleeve attached in re-saleable condition.

If the bedding has been used, then this falls under our return policy, see FAQ above for more details.

Please note there is a limit of one exchange per order, customer and/or address.

Thread Count is the number of horizontal and vertical threads per square inch.
While the density of threads is relative to the fabric, higher thread count usually means softer sheets in that specific fabric.

Bamboo sheets typically come in 300 and 400 thread count. 400 being the highest available thread count for bamboo fiber.

Greenleaf sheets exclusively utilize 400 thread count...and it shows. Although 300 thread count sheets are comfortable. 400 thread count is immediately noticeable as much softer and more luxurious.

Just like any natural fiber, bamboo can wrinkle. Only synthetic fibers made from petrochemical processes are less likely to wrinkle.

To reduce wrinkling there are a couple of options.

1. Hang your sheets for the best results. However, since we all live in the 21st century this is not really an option for most. In that case, take your sheets out of the dryer (low heat only) right away to avoid big wrinkles setting in while in the dryer.

2. Fold your sheets right away. Folded sheets will show fewer wrinkles. Sheets that have been sitting in the basket for a long time will get very wrinkly.

Greenleaf's 100% organic bamboo viscose fibers are great for you and the environment, but they do require a little more care than common synthetic fibers.

You absolutely do not need to...but you can.

As all Greenleaf products are OEKO-TEX certified, it means there are no harmful chemicals used in their production. So you can sleep easy knowing that you are safe and sound.

However, Greenleaf sheets do get softer with every wash. (Hard to imagine but true) So go ahead and drop them in the wash and get ready for a great night's sleep.

Keeping Your Greenleaf Items Beautiful

Congratulations! You have chosen the most luxurious sleep products in the world. 

To ensure you have the most comfortable and restful sleep experience possible, we have put together some friendly and helpful guidelines to keep your items in top-notch condition.

TL;DR: Machine wash COLD and dry on LOW HEAT. No Bleach. No Dry cleaning. (For Elysium masks, place them in a mesh bag before washing.) 

Washing

• Wash Before Use: Give your new items a wash before using them. Our sheets are OEKO-TEX certified, they contain no harmful chemicals, so this is optional. However, they will become even softer!  (Hard to believe but true)
• Cold Water Wash: Whether you're using a washing machine or washing by hand, use cold water only. Avoid washing with hot water to preserve the silky, softness.
• Handle with Care: Wash your items on a gentle cycle.  Treat them gently and they will last a lifetime. (For Elysium masks, place them in a mesh bag.) 
• Avoid the rough guys:  It is best to wash your Greenleaf items separately from other fabrics to avoid potential damage from zippers, hooks and such.  
• Eliminate the Lint: Although Greenleaf products do not create lint on their own, you definitely want to avoid them picking up link from other materials.  Keep them as fresh as possible by separating them from towels and other lint-heavy materials.
• No Bleach: Bleach is a no-go! Using bleach can harm the fibers of any Greenleaf product. Let's keep them beautiful by avoiding any kind of bleach.
• No Dry Cleaning: Skip the dry cleaning process for your Greenleaf products. They are best cared for using the methods mentioned above.

Removing Stains

• Due to the natural moisture-wicking properties of bamboo fibers, you may notice skin oils on the pillowcases. No worries!
  Just spray them with a laundry pre-treatment before washing them in cold water.
• We recommend testing any stain removers on the fabric bag your sheets came in just to be sure it does not damage your sheets.

Drying

• Hanging: If possible, hang your items to dry. This helps maintain their fantastic feel night after night.  However, as we live in the 21st century you can throw them in the dryer just make sure to use a very low heat setting only. And don't forget to remove them from the dryer promptly to prevent wrinkles.  (For Elysium masks, place them in a mesh bag.) 
  
• Avoid the rough guys:  It is best to dry your Greenleaf items separately from other fabrics to avoid potential damage from zippers, hooks and such.  

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